March 15, 2021
Healow replaced FollowMyHealth as Acton Medical’s patient portal on February 8. The new portal offers patients a more user-friendly experience, and multiple upgraded features. Our Pediatrics team recently created a few tips for patients under the age of 13 and their parents or guardians. Click here to read “Healow Quick Facts for Patients Under 13.”
“Acton Medical Pediatrics is pleased to offer Healow, a valuable new patient portal and resource to our patients. We look forward to using it fully as the launch continues to roll-out, and sincerely appreciate everyone’s patience as the it becomes fully operational for all patients.” – Christopher P. Cooper, Pediatrician & Pediatrics Chair
More details about Healow can also be found below in the March 4 post with answers to the most common questions asked by patients.
March 4, 2021
What is Healow? Healow is the new patient portal for Acton Medical patients. It replaced FollowMyHealth and is available to all patients.
What happened to FollowMyHealth? Acton Medical replaced FollowMyHealth with the new patient portal, Healow, on February 8. Patients still have access to FollowMyHealth, but going forward Acton Medical will not be using, or loading new data into FMH.
Where is the information that was in FollowMyHealth? All previous patient data stored in FMH is transferred into each patient’s new Healow account. No FMH data is lost.
How do I create my Healow account? Visit https://www.actonmedical.com/access-healow-patient-portal/ and click the “Create Account” button.
In February, current patients were also sent an email from the Healow team which contained account creation steps and a code.
What if I didn’t receive an email with instructions for Healow? Some patients have not received the Healow email. We apologize for this inconvenience, if this is the case then please visit https://www.actonmedical.com/access-healow-patient-portal/ and click the “Create Account” button. If you are still having trouble after trying to create your Healow account online, please email portalsupport@actonmedical.com for help.
What is Healow Kids? Healow Kids is a free app available on Google Play™ or the Apple App Store® that enables parents/guardians to access educational materials, videos, and tools like a tooth bush timer and screen time tracker. The app is a resource for parents and guardians of patients under the age of 13. Parents must setup a main Healow account before access to Healow Kids can be granted.
Can I still request an appointment through Healow? Yes. If you are waiting for your main Healow account to be created, then please call our office to setup an appointment in the meantime,
Can I still request prescription refills through Healow? Yes. If you are waiting for your main Healow account to be created, then please call our office to setup an appointment in the meantime,
My child is a patient, but I am not. Will my child still be able to have a Healow account? Yes. Please see below for Acton Medical’s policy on age and access to medical information as mandated by the state of Massachusetts.
Age 0-12: Parents have access to the child’s full information
Age 13-17: As an authorized individual, parents can message with the child’s provider. The child will only be able to communicate back-and-forth with providers from the portal, no clinical information will flow into Healow during these ages. Messages are visible by all individuals with authorized access to the child’s account.
Age 18+: Patients over the age of 18 can sign up for their own Healow account and have full access to their medical information. On a patient’s 18th birthday, all previously authorized individuals are automatically disconnected from the patients account. Patients 18 and over can then log into their Healow account and add their parents or other authorized individuals with “view only” access.
Do I have to use Healow? No. Using the patient portal is completely voluntary.
Is there a charge for Healow? No. Acton Medical is pleased to offer the portal as a complimentary tool for patients to conveniently manage their healthcare needs.
February 16, 2021
Unfortunately, due to the state’s severely limited vaccine supply, we can no longer schedule first dose appointments for patients.
We strongly encourage eligible patients to schedule an appointment at a state vaccination site. Anyone needing assistance with scheduling can call the Massachusetts COVID-19 hotline at 2-1-1. Learn more about the state’s rollout plan at www.mass.gov/vaccine. Another close resource is Lowell General, visit their website for COVID-19 vaccination options as well, www.lowellgeneralvaccine.com.
This news is disappointing for all of us. If we receive additional vaccine supply, we will update our website at actonmedical.com.  However, we do not anticipate having any vaccine supply for the foreseeable future. Questions related to vaccine distribution should be directed to the Massachusetts Department of Public Health at www.mass.gov or 617-624-6000.
Please visit our website for regular vaccine updates, www.actonmedical.com.
February 10, 2021
Is Acton Medical running COVID-19 Vaccine Clinics?
How will our patients know when they can receive the vaccine at Acton Medical?
How can I find a vaccine clinic in Massachusetts?
February 9, 2021
Acton Medical is pleased to be launching “eClinicalWorks,” an advanced EMR system that provides improved communications for our healthcare teams and patients . Implementing this new technology affects all facets of our business, longer wait times for Registration, Scheduling, and phone support are expected. We apologize for the short-term inconvenience which will lead to a better overall patient experience.
February 4, 2021
Mass.gov shares COVID-19 vaccine updates regularly. Use the below links to access the most current information:
Acton Medical is calling patients over age 90 to schedule COVID-19 vaccines. Although Mass. allows vaccinations for people 75+, we do not have enough vaccine at this time to offer to patients under 90.
Please do not call the office for a COVID-19 vaccine appointment. Visit our website for weekly updates.Â
We are dedicated to offering the vaccine to patients as soon as we receive additional doses. Our teams have been working diligently to put a safe patient vaccination plan place, and details will be shared on our website as soon as we receive an allocation of vaccine for patients 75+.
Our teams are highly skilled at planning and providing vaccine clinics. However, challenges are expected as we strive to provide vaccines as quickly as possible. Social distancing guidelines require longer than usual appointments so that each space can be properly sanitized between visits. Additional safety procedures are in place to help prevent the spread of COVID-19, and effect the length of time needed for each vaccination.
Patients Who Qualify for Vaccine from non-Acton Medical Provider
Some Acton Medical patients may qualify to receive the COVID-19 vaccine from another state approved provider, other than Acton Medical. We encourage patients to get the vaccine at another Mass. approved provider if qualified by that provider, and they can schedule an appointment in advance of one with Acton Medial. We are committed to working together to quickly vaccinate as many people as possible.
Future vaccine announcements will be posted on our website and Facebook. Our teams are reaching out to patients who do not have access to our website.
Visit our COVID-19 Resources web page for more vaccine updates the Mass. DPH, and support materials created by our own physicians and clinical staff.
January 14, 2021
Acton Medical is pleased to be launching healow, a new and more robust Patient Portal, on February 8. Healow replaces Follow My Health and provides a more user-friendly experience, and upgraded features to help our patients manage their healthcare needs more easily.
The new platform includes “healow Kids,” a portal just for Pediatric patients that offers Milestone Tracking, Tooth Brush Timers, and a Screen Time Tracker. Detailed instructions and more information will be shared as the launch date gets closer.
January 7, 2021
Acton Medical is pleased to welcome Meenakshi Garg, M.D. to our Adult Medicine team!
Dr. Garg enjoys partnering with her patients on an individual basis to assist with each person’s unique health issues and goals to help empower them to make the best health decisions at that moment in time. She is especially passionate about preventive health, helping patients to manage chronic conditions like high blood pressure and diabetes, and the importance of mental health in overall well-being.
In her free time, Dr. Garg treasures her time with her husband and two children, and enjoys travelling. She is fluent in English and Hindi as well!
Click here to learn more about Dr. Garg, and call (978) 635-8710 to register as a new patient.
January 4, 2021
Accepting New Patients, Adult Medicine and Pediatrics
Acton Medical is pleased to open our fourth primary care location in Massachusetts. On January 4, 2021 we officially opened our doors in the Shops at Highland Commons, located at 36 Highland Commons East in Hudson Mass.
It’s been a pleasure serving patients in Acton, Harvard, Littleton, and the surrounding towns for the past 65 years. We’re thrilled to now be able to expand our reach and provide high quality care to more people across Mass. Click here for more information and thank you for choosing Acton Medical Associates!
December 29, 2020
A message from Chief Medical Officer & CEO, Dr. Deborah Kovacs, and Q&A with first vaccinated employee, Becky Beebe, Medical Assistant.
A Message from Chief Medical Officer & CEO, Dr. Deborah Kovacs
“The most monumental event of this year was receiving our first shipment of the Moderna COVID-19 vaccine. This was weeks in the making, with many of our staff working hard to get our application for the vaccine approved for our employees. When we got news of the approval, I teared up and cheered at the same time.
We have spent this year implementing safety protocols – it’s been a huge focus for us. Every day I go to work, I am thinking about keeping our staff and our patients safe. Having the vaccine available for our employees takes us a huge step forward in putting an end to this pandemic that has rocked everyone’s lives in 2020.
In preparation for the vaccine, we talked to our employees and asked what questions they had about the vaccine. The clinical staff put together an FAQ resource based on employee questions, and we worked hard to be available to anyone who wanted to know about the vaccine’s safety, possible side effects, and our personal opinion about getting the vaccine.
After vaccinating our employees, we are eager to hear from the state about Phase 2, which involves vaccinating patients. When we are permitted by the DPH, we will be ready to help vaccinate the community of Acton Medical’s patients in accordance with their guidelines.
I am so grateful to the community for being there for us with support and kindness, and to our employees for doing an amazing job keeping everyone’s spirits up this year.”
— Deborah B. Kovacs, M.D., Chief Medical Officer, CEO, Acton Medical Associates
Q&A with Becky Beebe First Vaccinated Employee
COVID-19 vaccines have arrived for clinical staff at Acton Medical! Becky Beebe, Medical Assistant, was the first employee to be vaccinated last week. Becky answers a few questions about her vaccine experience below:
ACTON MEDICAL: How did it feel to be the first employee vaccinated?
BECKY: I was honored to be chosen, and excited and grateful to get it at all.
ACTON MEDICAL: Were you nervous about getting the vaccine?
BECKY: Not all. I understand that the vaccine is best for the community and for humanity.
ACTON MEDICAL: What does it mean to you to get the vaccine, on a personal level?
BECKY: Relieved. I always wear the correct PPE, but this makes me feel better and extra secure.
ACTON MEDICAL: Is there anything you’d like to share with our patients about getting the vaccine?
BECKY: When the vaccine is offered to you, please get it, not only for your health and safety, but for all essential workers and at-risk individuals.
Acton Medical Associates is following federal and state guidelines to determine who should receive the vaccines first. At this time, we are only vaccinating select staff and do not have a timeline of when the vaccine will be available for our patients.
December 8, 2020
It can be difficult to keep track of all of the COVID-19 information shared with the public from the Department of Public Health and Centers for Disease Control. As such, Acton Medical created a one-page resource to help patients navigate the different scenarios that may be encountered when dealing with possible COVID-19 symptoms and test results.
Click here to access the new resource available on our website, General Guidance for Understanding Your Responsibility with Isolation and Quarantine with COVID-19.
December 2, 2020
We are in the very early stages of setting up a process for obtaining and administering the COVID-19 vaccine and will keep our patients informed as new updates occur. Currently, we do not have an exact timeline of when the vaccine will be available for our patients.
We are required to follow state and federal guidelines for the criteria to determine who receives the vaccine, and the supply will initially be limited. Broader availability should occur later in 2021.
The COVID-19 Moderna vaccine requires more than one dose. We will work with our patients to track first and second doses, and ensure we have adequate supply for the second dose.
We currently do not have a wait list or list of patients to receive the vaccine first.
As your primary care providers, we are committed to working as hard as we can to obtain the vaccine for our patients.
Please continue to check this page for vaccine updates.