Physician Practice Connections®—Patient-Centered Medical Home™ Recognition
"The patient-centered medical home promises to improve health and health care," said NCQA President Margaret E. O'Kane. "The active, ongoing relationship between a patient and a physician in medical homes fosters an all-too-rare goal in care: staying healthy and preventing illness in the first place. PPC-PCMH Recognition shows that Acton Medical Associates has tools, systems and resources to provide their patients with the right care at the right time."
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New Phone System

We heard you…

To better service our patients, we have upgraded to a new phone system which will offer the convenience of:

  • Direct Dial Lines
  • Easy to use phone menus
  • Voice messaging
  • The option to always speak with a live attendant at any time during your call

When you reach the automated phone system’s main menu you will be given the following options:

  1. For new patient registration or to change insurance information
  2. For Adult Medicine
  3. For Pediatrics
  4. For all other departments,  including Coumadin Clinic, Pre-Op/Diagnostic testing, Travel Nurse, Laboratory or Business office

The following are common options throughout the automated system:
 
    1      To leave a voicemail (if available for that department)
    7      To repeat the options you just heard
    9      To return to the main menu
    0      To transfer to a switchboard operator who will be happy to
            transfer your call manually

Many departments will now have direct dialing capabilities.  Currently these are:

  (978) 635-8700 Main Number
  (978) 635-8800 Administration
  (978) 635-8432 Adult Patient Services
  (978) 635-8907 Allergy Clinic
  (978) 635-8430 Billing
  (978) 635-8908 Bone Density/X-Ray
  (978) 635-8903 Coumadin Clinic
  (978) 635-8910 Diabetic Education
  (978) 772-1213 Harvard Office
  (978) 635-8906 Laboratory
  (978) 486-9255 Littleton Office
  (978) 635-1934 Pedi Future Appointments
  (978) 635-8905 Pre-Op/Diagnostic Testing
  (978) 635-8832 Secretary – IM2
  (978) 635-8833 Secretary – IM3
  (978) 635-8831 Secretary - Pediatrics
  (978) 635-8902 Social Worker
  (978) 635-8904 Travel Nurse

 

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