Using Our Office
If the office is closed, and there is an urgent issue, you can reach us by using the Pediatric & Adolescent Medicine phone number: 978-635-8700. The answering service will take your name, patient’s name, message, and phone number, and will contact the on-call provider. Your call will be returned. If you do not receive a call within 20 minutes, please call us again, as occasionally, due to conditions beyond our control, these messages do not reach our pagers. We do ask that caller ID block be removed while waiting for your return call. Calls made between 11:00 pm and 8:00 am will be forwarded to our nurse triage service. These pediatric nurse practitioners are specially trained in pediatric and adolescent medicine. They will answer your urgent questions, and help make decisions regarding the need for care.
Each patient has a primary care physician. We encourage you to schedule all routine physical exams and non-acute visits with your primary pediatrician. We do try to have urgent visits scheduled with your primary physician, although this is not always possible. There is always a pediatrician assigned to see that day’s overflow of urgent visits and therefore, you may see another pediatrician if your primary provider is not available. Follow-up appointments, if needed, should be scheduled with your primary care physician.
During routine office hours, our pediatric nurses are available to answer any questions you may have. Messages that require a call back from the pediatrician will usually be returned during lunch or evening hours. Please be sure to leave your daytime and evening numbers or cell phone number if this is preferred, so we can reach you.
During the evening or weekend hours, messages left for
the physician will be returned by the on-call pediatrician.
We will see patients until they graduate from college or up through the age of 21 if they have been followed in our practice. New patients 18 years of age or older will be referred to our Internal Medicine department.
Appointments to see a physician should be made in advance. We discourage walk-in visits, as it is unfair to those patients who have called ahead and waited to be seen. We cannot function as a walk-in clinic. However, it is our policy that if your child is sick and needs to be seen, he will be given an appointment that day. Issues needing urgent attention are triaged as such and will be fit into the schedule.
Throat cultures performed by our medical assistants are performed on a walk-in basis 8:30 am to 4:45 pm.
Calling well in advance to schedule routine physical exams will give you more choice and flexibility in your scheduling. Be aware that spring and summer physicals should be arranged 3-4 months in advance due to high demand during these seasons. Future appointments can be made by calling the office or by visiting www.relayhealth.com.
Please schedule your child’s appointment in the office (Acton,
Littleton or Harvard) that is most convenient for you.
Remember that a physical exam performed within one year of leaving for college or private school, for foreign travel or for sports clearance is accepted in most situations. Therefore, physicals do not always need to be performed in the summer months.
At the end of your physical exam, you will receive a copy of your immunization record including immunizations given at that visit, and a standard health form, which clears you for all activities and sports. This form is accepted at most daycares, preschools, elementary through high schools, camps and sports teams. Please keep a copy for yourself at home so that you can make extra copies when needed through the year. Colleges generally require their own form, so bring them with you at the time of the college physical.
We are affiliated with Emerson Hospital. The pediatricians see their patients in the hospital daily. Each pediatrician has a rounding partner. Newborns as well as older patients will be examined daily by either their pediatrician or rounding partner. On weekends, the pediatrician on-call will see all newborns in the nursery for Acton Medical, as well as our patients on the pediatric floor.
Fees vary depending upon the nature of the visit. Feel free to discuss these issues with our Patient Accounts Staff at (978) 635-8432.